IT Infrastructure Management
Making technology decisions consistent with strategic business goals and existing IT investments is paramount to the future strength of corporate performance. Customer and account information systems maintain key business intelligence that must be readily accessible regardless of the technologies that produce and contain them.
Designing a corporate blueprint and action plan for proactively maintaining and activating these cross-system connections is vital. Infrastructure and architecture planning services provide the planning and design for enterprise-wide technology approaches.
Service Scope
- IT Infrastructure strategy development
- Future state technology identification and current technology assessment
- Align infrastructure investments to business & IT strategies
- Alternative evaluation and solution identification for Gap resolution
- Infrastructure Ongoing Management / Evolution
- Define IT roadmap with project definitions and prioritization based on values
- Infrastructure refresh and migration strategy
Benefits
- Proactive management of IT investments balanced with prioritized business activities in planning and timing
- Manage IT Infrastructure impacts due to changing business environments and new systems deployment
- Complete understanding of IT Infrastructure costs associated with acquisition, installation, maintaining, administration, business use, outages, and replacement
Deliverables
- Technology standards development
- Economic justifications of IT infrastructure investments
- Hardware, software, and network acquisition and implementation
- Infrastructure technology implementation
- Open system automation and integration
- Service Level Agreement Development